Returns & Warranty

1. Return Eligibility

We accept returns within 30 days of delivery, subject to the conditions below.

Unused & in original packaging (all accessories, bowls, manuals, and protective inserts, in resalable condition) — refunded in full. An item that was opened but not used and is still resalable also qualifies for a full refund.
Opened or used — still returnable within 30 days, refunded at the product price less a 15% restocking fee (see Section 5).

2. Non-Returnable Items

Products damaged by misuse, neglect, or improper handling
Products with intentional or accidental physical damage caused after delivery
Items missing major components that prevent resale or refurbishment
Returns requested more than 30 days after delivery

Defective units are never “non-returnable” — they are covered in full under the 2-Year Warranty (see below).

3. Return Shipping Responsibility

Customers are responsible for all return shipping costs unless the product is defective or incorrect.
We do not provide prepaid return labels for change-of-mind returns.
We recommend using a trackable and insured shipping method.

4. Damage During Return

Products returned with damage caused by inadequate packaging, missing protective inserts, or improper handling during return shipment

will not be refunded.

5. Restocking Fee

Opened or used items returned within the 30-day window are refunded at the product price less a flat 15% restocking fee, which covers return shipping and inspection/repackaging. Unused items in original packaging are refunded in full with no restocking fee. The fee is deducted from the refund amount.

6. Refund Processing

Approved refunds are issued to the original payment method.
Refund processing time: within 5 business days after the return arrives and passes inspection.
Original processing & handling charges are non-refundable.